Help Centre

Sofiaga supplies uniforms, embroidered workwear, hospitality textiles and branded business apparel, alongside digital embroidery designs and Studio services. Browse Uniforms, Essentials, Designs or Studio to choose the right type of product.

Sofiaga works with restaurants, cafés, hotels, cleaning companies, trades, salons, retail teams and other service businesses. Tell us your team size, roles and preferred garments through Request a Quote

Use Request a Quote or email info@sofiaga.com with the garment models, quantities, size breakdown, colours, logo, embroidery positions, destination and required date. Include any website requirements so the quotation can cover the whole order.

Choose the available sizes and colours for each product or bundle, checking the quantities before checkout. For a mixed team order that you cannot configure online, send the garment and size breakdown to info@sofiaga.com for a quotation.

Inclusions depend on the product or offer: for example, Star X Limited lists an embroidered chest logo and logo digitisation as included. Check the exact product description or written quotation before ordering; do not assume extra embroidery positions are included.

A bundle has its own listed contents and price, so check its product page and your selected configuration before checkout. If the cart total differs from what you expected, contact info@sofiaga.com with the product link and a screenshot before paying.

Contact info@sofiaga.com as soon as possible with your order number and the change you need. We will check the order’s current stage; a change or cancellation is not confirmed until our team has agreed it.

Yes, we supply uniforms, personalised workwear and hospitality textiles for business and team orders, with quantity discounts on eligible products. For large orders or wholesale enquiries, email info@sofiaga.com or use our Request a Quote page. Include the products, quantities, personalisation requirements and your preferred delivery date.

Yes. We currently offer automatic quantity discounts on eligible products in our Build Your Uniform collection: 20% off when purchasing 10 or more eligible items, 35% off for 20 or more, and 45% off for 30 or more. Eligible Essentials products receive 50% off when purchasing 10 or more. No discount code is needed for these offers. Eligibility and the final discount are confirmed at checkout.

Email your logo and order number or quotation reference to info@sofiaga.com, together with the requested embroidery position and any colour instructions. Our team will review the artwork with you before personalised production begins.

Yes: personalised production begins after you have reviewed and approved your artwork. Check the logo, wording, colours, size and placement carefully, and raise any requested changes before approval.

For back, sleeve or other additional embroidery, send the garment model, logo, position and quantity to info@sofiaga.com so we can confirm suitability and a quotation. Extra positions are not automatically included in a chest-logo offer.

Email info@sofiaga.com with your order or quotation reference and a clear description of the changes. Please wait for the updated artwork to be reviewed and agreed before approving production.

Use the product-specific measurements first, then Sofiaga’s Size Guide at Size Guide; the guide’s centimetre measurements refer to the body, not a garment laid flat. If you are between sizes, send your measurements and chosen model to info@sofiaga.com before ordering.

No: dimensions and fit can vary by model and cut. Use the chosen product’s measurements where available instead of assuming the same letter size will fit identically across all garments.

Measure your chest around the fullest part with the tape horizontal and comfortably loose, and your waist around your natural waist without pulling tightly. Compare these body measurements with the relevant table at Size Guide and any product-specific guidance.

Follow the care label on the specific garment and any care instructions supplied with your order. If you need help identifying suitable washing, drying or ironing settings, email info@sofiaga.com with the model and a photograph of the care label.

Yes: Sofiaga’s timeframe is up to 14 days after artwork approval for fulfilment and delivery together. Courier transit is included in that timeframe, rather than added on afterwards.

When your order ships, Sofiaga provides tracking information where available. If you cannot find it or need an update, email info@sofiaga.com with your order number.

Orders containing personalised and non-personalised products may be shipped together once the personalised items are complete, unless otherwise agreed. Contact info@sofiaga.com before ordering if you need to discuss a different arrangement.

Contact info@sofiaga.com immediately with your order number and the corrected address. Address changes depend on the order’s dispatch stage, so please wait for confirmation that the change can be made.

Check any tracking information provided, then contact info@sofiaga.com with your order number and a description of the problem. Production and courier estimates are not guaranteed arrival dates, and our team can investigate your particular order.

Personalised orders are fulfilled and delivered within up to 14 days after artwork approval. Review and approve your artwork promptly; for a particular event or required date, contact info@sofiaga.com before ordering.

The timeframe for personalised orders is up to 14 days after artwork approval, including fulfilment and delivery. Send the polo model, colour, size breakdown, logo, destination and required date to info@sofiaga.com so we can check availability and confirm your order details.

El plazo para los pedidos personalizados es de hasta 14 días después de aprobar el diseño, e incluye la preparación y la entrega. Envíanos el modelo, el reparto de tallas, el logotipo, el destino y la fecha necesaria a info@sofiaga.com para comprobar la disponibilidad y confirmar los detalles.

If you need an order by a specific date, contact info@sofiaga.com before ordering so we can confirm what is possible. Personalised fulfilment and delivery together take up to 14 days after artwork approval; do not assume an express option is available unless our team confirms it.

Yes. We currently ship to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. For the UK, Cyprus or another destination not listed, please contact info@sofiaga.com before ordering to check availability.

Yes. Free standard tracked shipping is available for qualifying orders of €100 or more to our supported delivery destinations. Standard shipping for orders below €100 costs €10. Your final shipping charge is shown at checkout.

Our Returns & Refunds Policy provides a 14-day withdrawal period from receipt for eligible non-personalised purchases, with items unused, unworn and in their original condition with packaging, labels and accessories. Contact info@sofiaga.com before sending anything back; see Returns & Refunds Policy for full conditions.

Personalised products cannot normally be returned or exchanged for a change of mind, an incorrectly selected size or an ordering error. If an item is faulty, damaged or differs from the approved artwork, contact info@sofiaga.com so we can assess the issue; your applicable statutory rights remain unaffected.

Email info@sofiaga.com promptly with your order number, a description and clear photographs, including how the item differs from the approved artwork where relevant. We will assess the issue and confirm the appropriate resolution, which may include repair, replacement or a refund depending on the circumstances.

Under our published Returns & Refunds Policy, customers normally pay return shipping unless the return results from our error or a defective product. Contact info@sofiaga.com for instructions before returning goods.

Approved refunds go back to the original payment method and are normally processed within 14 days after the returned item is received and inspected, or satisfactory evidence of return is provided where applicable. Your payment provider may take additional time to display the funds.

The included managed service covers presentation website design and setup, a standard domain subject to availability or connection of your own domain, and the first year of hosting and routine maintenance. Premium domains and additional functionality are not automatically included; full terms are at website service details

The published website offer provides continued hosting and routine maintenance at no additional charge when you keep ordering uniforms from Sofiaga. If you are not placing another uniform order, continued service starts from €50 per year depending on the website and services required; contact us to confirm your arrangement.

The included website is a managed Sofiaga service and cannot be downloaded or moved to another provider; a domain you already own remains yours. Standalone Studio website services have separate ownership and transfer options, which should be confirmed for the service you purchase.

You can provide a domain you already own for the included website service. Additional pages, content changes or functionality can be discussed with Sofiaga and may involve an extra charge agreed beforehand.

A managed business website is included with every Sofiaga order above €100; there is no 10-garment minimum for this benefit. An order of exactly €100 does not meet the above-€100 website threshold; service inclusions and conditions are at website service details

Digital embroidery designs are a separate product category from physical uniforms and personalised workwear. Read the exact design listing to check what you receive and its stated specifications before purchasing.

Check the selected listing’s file formats, dimensions, hoop requirements and other stated specifications against your own machine and software. If compatibility or included files are unclear, send the product link and machine details to info@sofiaga.com before purchasing.

Email info@sofiaga.com with your order number, design name and the problem you are seeing. Our team can check the specific purchase and file access; do not place a duplicate order to resolve a download problem.

Check the licence and usage terms for the specific design before using it commercially, sharing it or reselling it. If the listing does not answer your question, ask info@sofiaga.com for confirmation before use.

Email info@sofiaga.com or visit Contact page for live chat and phone details; the page lists live chat Monday–Friday, 09:00–21:00 EET. Include your order number for order support, or the product link and quantities for a quotation.

Sofiaga’s Contact page lists customer support in English, Spanish, Romanian, Bulgarian and Hungarian. Available storefront languages are listed separately in the store’s language selector.

Use your Sofiaga customer account at your customer account to view your orders. If you cannot access an order, contact info@sofiaga.com with the order number and the email address used for the purchase.

Privacy, shipping, returns and terms are available through the policy links in the store footer and Help Centre. For questions about your information, contact info@sofiaga.com and refer to Privacy Policy

You can shop online at www.sofiaga.com. For enquiries about visiting us or viewing products in person, please contact info@sofiaga.com before travelling.