Returns & order issues
Sofiaga customer care
Returns & order issues
Find the right next step for returns, faults and refunds.
Can I return a non-personalised product?
Our Returns & Refunds Policy provides a 14-day withdrawal period from receipt for eligible non-personalised purchases, with items unused, unworn and in their original condition with packaging, labels and accessories. Contact info@sofiaga.com before sending anything back; see Returns & Refunds Policy for full conditions.
Can I return personalised workwear if I choose the wrong size?
Personalised products cannot normally be returned or exchanged for a change of mind, an incorrectly selected size or an ordering error. If an item is faulty, damaged or differs from the approved artwork, contact info@sofiaga.com so we can assess the issue; your applicable statutory rights remain unaffected.
What should I do if an item is damaged, faulty or incorrectly embroidered?
Email info@sofiaga.com promptly with your order number, a description and clear photographs, including how the item differs from the approved artwork where relevant. We will assess the issue and confirm the appropriate resolution, which may include repair, replacement or a refund depending on the circumstances.
Who pays return shipping?
Under our published Returns & Refunds Policy, customers normally pay return shipping unless the return results from our error or a defective product. Contact info@sofiaga.com for instructions before returning goods.
How are approved refunds paid?
Approved refunds go back to the original payment method and are normally processed within 14 days after the returned item is received and inspected, or satisfactory evidence of return is provided where applicable. Your payment provider may take additional time to display the funds.
