Digital embroidery designs
Sofiaga customer care
Digital embroidery designs
Check compatibility and get help with your design files.
Are embroidery designs physical garments?
Digital embroidery designs are a separate product category from physical uniforms and personalised workwear. Read the exact design listing to check what you receive and its stated specifications before purchasing.
How do I check that a design will work with my embroidery machine?
Check the selected listing’s file formats, dimensions, hoop requirements and other stated specifications against your own machine and software. If compatibility or included files are unclear, send the product link and machine details to info@sofiaga.com before purchasing.
What if I cannot access my digital design files?
Email info@sofiaga.com with your order number, design name and the problem you are seeing. Our team can check the specific purchase and file access; do not place a duplicate order to resolve a download problem.
